Shipping & Delivery Policy

Last updated: January 1, 2024

This Shipping & Delivery Policy is an integral part of our Terms and Conditions (“Terms”). Please review this policy alongside our main terms, available at Terms and Conditions.

Shipping & Delivery Options

In-Warehouse Pickup

• Available for All Purchases
• Pickup Hours: Monday – Saturday , 10:30 am – 3:30 pm

Shipping Options

• We offer various shipping options.
• Some orders may be managed and shipped by a third-party supplier.

Free Shipping

• Free shipping on orders above AED 100 in UAE.

Expedited Shipping Fees

• Above  AED 100 : 20 AED

  • Dubai : Next-Day Delivery
  • Other  : 2–3 days Delivery
  • Remote area and No service areas will not be proved to deliver
  • If you choose expedited shipping, additional shipping information will be provided after order placement.

• Delivery times provided are estimates, and dates are given in good faith.

Order Delay

• If your delivery is delayed for any reason, we will promptly inform you and provide a revised estimated delivery date.

Questions about returns?

If you have questions about returns, please review our Return Policy 

Contact Us

For further questions or comments, contact us at:

• Phone :  + 971 50 811 53 58 
• Email   :  Online@customania.ae