Return Policy for UAE Customers

We offer a 14-day return policy exclusively for our customers in the United Arab Emirates (UAE). You have 14 days from the date of receiving your item to request a return.

To qualify for a return, the item must be in its original condition—unworn or unused—with tags intact and in its original packaging. A valid receipt or proof of purchase is required.

Initiate the return process by contacting us at

E-mail : Online@customania.ae  Mobile Number : +971 508115358

Returns should be sent to the following address: [Enthusiasmdubai.com, Enthusiasm Star General Trading L.L.C., Warehouse No. 59, Dubai DU, United Arab Emirates].

Upon approval of your return, we will provide you with a return shipping label and detailed instructions on where and how to send the package. Please note that returns without prior authorization will not be accepted.

For any inquiries related to returns, feel free to reach out to us at online@customania.ae.

Damages and Issues:

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so that we can promptly address the issue.

Exceptions/Non-returnable Items:

Certain items are non-returnable, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have questions about specific items, please get in touch.

Exchanges:

For a swift exchange, return the item, and upon acceptance, make a separate purchase for the desired item.

Refunds:

Once we receive and inspect your return, we will notify you of the refund status. If approved, you will be automatically refunded through your original payment method within 10 business days. Keep in mind that additional processing time may be required by your bank or credit card company. If more than 15 business days have passed since approval, kindly contact us at : online@customania.ae.